Recently, our customer service team received an inquiry from a long-standing customer in South Africa. The basket filter purchased by the customer in 2022 has maintained excellent performance after nearly four years of continuous operation. The customer contacted us mainly to purchase sealing parts to ensure the stable and continuous operation of the equipment.
We attached great importance to the inquiry and immediately conducted in-depth communication with the customer. We not only clarified the specific requirements for the sealing parts but also took the initiative to ask about the actual operation, routine maintenance, and any other assistance needed for the basket filter over the past four years. With professional and attentive service, we have upheld our service philosophy of “Customer First”.
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It was learned during the communication that the basket filter exported to South Africa in 2022 has been delivering stable filtration performance since commissioning, with no failures of core components. Only the sealing parts need replacement due to long-term use, which is the main reason for the customer’s contact. Although the customer later decided not to purchase sealing parts from abroad due to delivery time and other factors, they highly praised the outstanding quality of our basket filter, describing it as “durable and stable in performance”.
All our staff are delighted and proud that the basket filter manufactured in 2022 still works perfectly and reliably supports the customer’s production and operation after nearly four years of service. This is not only recognition from the customer but also the best proof of our ingenuity and strict quality control.
As an indispensable key equipment in industrial production, the stability and durability of basket filters directly affect customers’ production efficiency. We have always put product quality first, implementing strict control over every link from raw material procurement and production processing to finished product inspection, ensuring that each piece of equipment can stand the test of time and create long-term value for customers.
Although this communication with the South African customer did not result in a parts purchase, the customer’s recognition and the stable performance of the equipment have further strengthened our determination to focus on quality and improve services.
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Over the years, adhering to the business philosophy of “Quality Builds Brand, Service Wins Future”, we have specialized in the R&D, production and sales of basket filters, bag filters, self-cleaning filters, candle filters, leaf filters, cartridge filters, filter presses and other equipment. With superior product quality, professional technical support and thoughtful after-sales service, we have won the trust and support of customers worldwide.
In the future, we will continue to uphold our original aspiration for quality, strive for excellence, continuously optimize product performance and upgrade service levels, and provide more reliable and durable filtration equipment for customers at home and abroad. We will interpret the quality and responsibility of “Made in China” with strength, and work hand in hand with customers to achieve win-win results and a better future!
Post time: Feb-26-2026